Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return, your item must be:

• In the same condition as received — unworn, unused, with tags
• In its original packaging
• Accompanied by receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Customised or personalised products
• Perishable items (flowers, prasad, etc.)
• Items marked as non-returnable at the time of purchase
• Items that have been used, damaged, or altered after delivery

How to Start a Return

To start a return, contact us at info@vrindastore.in or WhatsApp us at +91-9119712259.

Once your return request is accepted, our team will share the return address and instructions. Return shipping charges are to be borne by the customer, except in cases where the item received was damaged or defective.

Items sent back without first requesting a return will not be accepted.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos/video as proof. In such cases, we will arrange a pickup and bear the return shipping cost.

Refunds

We will notify you once we have received and inspected your return. If approved, refunds are processed as follows:

• Online payments (PayU): Refunded to your original payment method within 10 business days.
• Cash on Delivery (COD) orders: Refunded via bank transfer (NEFT/IMPS) or as store wallet credit — your choice. Please share your bank details when raising the request.

It may take additional time for your bank or card company to process and reflect the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@vrindastore.in.